Online Gaming Management Masterclass

Comprehensive Online Gaming Training for Executives and Upper Management

Next Session: August 9 – 13, 2021

The Online Gaming Management Masterclass training has been designed to enable gaming managers and decision-makers to acquire the in-depth knowledge needed to run a successful online gaming operation or expand from brick and mortar to online.

Throughout the course, you will learn and understand all the key components that influence the gaming offering and the management of a successful online gaming operation: compliance and licensing requirements, platform and technology selection, player acquisition and retention strategies, player protection, bonus policies, and more. You will understand each element’s importance, how they influence each other, and how they impact your strategy and overall profitability.

In addition to written materials, this training includes exercises, use cases, KPIs, and examples based on our trainers’ years of experience operating and consulting in dozens of markets, jurisdictions, and verticals. This practical and hands-on training experience allows you to immediately apply newly gained knowledge in your organizations.

As an attendee, you will receive an optional complimentary one-hour follow-up consultation with the trainers to address questions and topics of choice from the course material.

Ideal for gaming executives and managers (both online and bricks and mortar), gaming regulators, gaming and media suppliers.

This Masterclass is taught in 3-hour modules over five days beginning at 8:00 am PST/9:00 am MST/10:00 am CST/11:00 am EST (time subject to change).

Course Agenda:
  • Session 1: The Online Gaming Ecosystem
  • Session 2: Gaming Economy and Revenue Generation
  • Session 3: Responsible Gaming, Fraud, Identity Checks, and Anti Money Laundering
  • Session 4: Bonus Management
  • Session 5: Player Acquisition, Marketing Channels, and Marketing Technology
  • Session 6: Player Retention, Promotions, Loyalty, and VIP Management
  • Session 7: Business Planning & The Online Gaming Balance Sheet
  • Session 8: In Practice – Planning Your Next Steps


Presented in partnership with

Looking for something on-site or customized for your specific needs?

Let us work with you to develop the program YOU need. We’ll start with a discovery call, and together, we will develop the content and pace you need. Email, or go ahead and schedule a call below.

Program Taught By

Itsik Akiva

An iGaming expert with 16 years of experience devising and executing marketing and product strategies for gambling and gaming companies in regulated and emerging markets, Itsik has helped pure online operators (real money, social, esports and skill gaming), as well as land-based and non-gaming operators looking to expand into online and social gaming.

Itsik is known for being process driven with a hands-on approach for the execution of day-to-day marketing and operations. He has leveraged his expertise in digital and traditional marketing, product strategy, customer acquisition, and business development to successfully bring to market and operate multiple online properties in the US, Europe, and Asia.

In addition to consultancy projects, Itsik holds training and educational workshops, speaks regularly at gaming conferences, and contributes to industry publications.

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Jason “Wolf” Rosenberg

Wolf has 19 years of online gaming industry experience and has provided expertise and strategic solutions to over 50 gaming operations in Europe, the United States, and the Caribbean. In addition to operational consulting and gaming education, Jason has provided expert market and operations-led insights to help bridge the gap between land-based casino operators, regulatory bodies, and gaming industry service providers across the world.

Wolf specializes in vendor selection, next-generation technology, product launch strategy, operational strategy, as well as customized player acquisition, conversion, and retention programs. He has developed and presented key content for leading industry conferences and publications.

In his spare time, Wolf has been of service at Wolf Mountain Sanctuary, a non-profit Native American owned animal rescue since 2000.

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